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Terms of Service

Services or products available on this website

Bogues Jewellers websites offers for sale precious metal jewellery in platinum, gold and silver, set with gemstones. We also sell fashion jewellery, watches, gifts and jewellery cleaning products.

Payment terms & options

We accept payment by credit card, debit card or by Paypal. We will not dispatch items unless payment in full has been received. We also reserve the right to pass on any levy or extra charge from our couriers due to the customer's location.

Warranties and guarantees

Bogues Jewellers only sells items of the highest quality. Items of jewellery are sold as personal adornment and as such we understand that the jewellery will endure wear and tear as it is worn. We recommend that items, particularly gem set precious metal jewellery, are insured by the customer as soon as they are received.

If gemstones become dislodged in the first two years of wear we will reset them free of charge if the item and the gemstone are returned to us.

Watches are covered by a manufacturer's guarantee. The length of the guarantee varies from manufacturer to manufacturer, but is usually 2 years. A written guarantee is supplied with all watches sold.

Deadlines for delivering products

In normal circumstances items are dispatched within 2 working days of receiving the order. However handmade items may take up to 21 days to manufacture. We will inform you if this is the case and give you a delivery date.

We have a dedicated internet team that can deal with any queries that you may have. You can contact us by email using the email address webmaster@boguesjewellers.com, by phone on (00 44) 2882243132, or by using our social media pages on Facebook or Instagram.

Non Delivery

If we do not have the product that the customer has ordered and paid for we will refund the full amount paid. It the item goes missing in transit we will send another if we have it, otherwise we will refund the customer in full. We cannot refund the customer where we have been instructed to manufacture an item specially, or have undertaken a personalisation such as engraving.

Legal Jurisdiction

The jurisdiction for any transaction undertaken on the website will be the United Kingdom and Northern Ireland. The customers in entitled to the protections given in the statutes of this jurisdiction.